Support
Need Help?
We're here to help you with any questions or issues you might have with Nooma, Pakistan's premier fashion discovery app.
Contact Information
Email Support: habab@nooma.pk
Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (PKT). We aim to respond to all inquiries within 24-48 hours.
Frequently Asked Questions
Account & Setup
Q: How do I create an account? A: Simply download the Nooma app and sign up using your email address or social media account. You'll be able to start discovering Pakistani fashion immediately.
Q: I forgot my password. How can I reset it? A: Use the "Forgot Password" link on the login screen. We'll send you instructions to reset your password via email.
Using Nooma
Q: How do I save items I like? A: Simply swipe right on any item you love, and it will be automatically saved to your Likes tab. No more screenshots needed!
Q: How do I shop from multiple brands? A: Nooma allows you to maintain separate shopping carts for each brand. You can have different carts for Sana Safinaz, Maria B, Khaadi, and other Pakistani brands.
Q: Which Pakistani brands are available? A: We feature major Pakistani fashion brands including Sana Safinaz, Maria B, Khaadi, Sapphire, Gul Ahmed, Nishat Linen, Zellbury, Ammara Khan, and many more.
Shopping & Orders
Q: How do I purchase items? A: When you find items you want to buy, tap on them to visit the brand's website or store page where you can complete your purchase.
Q: Can I track my orders through Nooma? A: Orders are processed directly by each brand. You'll need to check with the specific brand for order tracking and customer service.
Q: What if I have issues with my order? A: For order-related issues, please contact the brand directly. If you need help reaching a brand, our support team can assist you.
Technical Issues
Q: The app is not working properly. What should I do? A: Try closing and reopening the app first. If issues persist, try updating to the latest version. If problems continue, please contact our support team.
Q: How do I update the app? A: Check the App Store (iOS) or Google Play Store (Android) for updates. We recommend keeping the app updated for the best experience.
Privacy & Security
Q: Is my personal information safe? A: Yes, we take your privacy seriously. Please review our Privacy Policy for detailed information about how we protect your data.
Q: How do I delete my account? A: You can delete your account through the app settings, or contact our support team for assistance.
Still Need Help?
If you can't find the answer to your question above, please don't hesitate to reach out to us:
Email: habab@nooma.pk
When contacting support, please include:
- Your device type (iPhone/Android)
- App version (found in Settings)
- A detailed description of your issue
- Screenshots if applicable
We're committed to providing you with the best possible experience while discovering Pakistani fashion through Nooma.
Feature Requests
Have an idea for improving Nooma? We'd love to hear from you! Send your suggestions to habab@nooma.pk with "Feature Request" in the subject line.
Business Inquiries
For brand partnerships and business inquiries, please contact us at habab@nooma.pk with "Business Inquiry" in the subject line.
Discover Pakistani Fashion Like Never Before!
Swipe through curated fashion from Sana Safinaz, Maria B, Khaadi, Sapphire and all your favorite Pakistani brands. Like what you love, save to favorites, and shop seamlessly across multiple stores.
